Vortex Car Wash & Pet Wash Frequently Asked Questions

Our touchless car wash system uses high-pressure water jets and specially formulated cleaning solutions to remove dirt, grime, and road contaminants without any physical contact with your vehicle. The process begins with a double presoak application that loosens dirt, followed by high-pressure cleaning, protective treatments like graphene wax or poly shine (depending on your package), a spot-free rinse, and our powerful Vortex Dry system. This touch-free technology ensures a thorough clean while protecting your paint finish.

Yes, our touchless car wash system delivers excellent cleaning results. Modern touchless technology has advanced significantly, using powerful water pressure and premium cleaning solutions that effectively break down and remove dirt, road grime, bug residue, and other contaminants. Our double presoak formula is specifically designed to tackle tough buildup, while our high-pressure rinse ensures all debris is completely removed. Many customers are surprised by how clean their vehicles emerge from our touch-free system.

Graphene wax is a cutting-edge protective coating that provides superior shine and longer-lasting protection compared to traditional waxes. Our Platinum package includes graphene wax application, which creates a hydrophobic barrier that repels water and contaminants, makes future washes more effective, and enhances your vehicle's shine. At just $45/month, the ability to wash every day with graphene wax protection, our Platinum membership offers exceptional value for drivers who want the best for their vehicles.

Vortex Car Wash offers three wash levels to meet different needs and budgets:

• Platinum ($45/month or $18 single wash): Our most comprehensive package includes undercarriage wash, rocker panel blast, high pressure rinse, double presoak, high pressure clean, graphene wax protection, spot-free rinse, Vortex Dry, plus free time in self-serve bays and free vacuums.
• Gold ($35/month or $14 single wash): Includes undercarriage wash, rocker panel blast, double presoak, high pressure clean, poly shine protection, spot-free rinse, Vortex Dry, plus free time in self-serve bays and free vacuums.
• Silver ($25/month or $10 single wash): Includes double presoak, high pressure clean, poly shine, spot-free rinse, and Vortex Dry.

Undercarriage cleaning is essential for protecting the bottom of your vehicle from rust and corrosion. Our undercarriage wash, included in Platinum and Gold packages, uses high-pressure water to blast away road salt, mud, and debris that accumulates beneath your car. This is especially important in Michigan, where road salt is used heavily during winter months. Regular undercarriage cleaning helps extend your vehicle's lifespan and prevents costly rust repairs.

The rocker panel blast targets the lower sides of your vehicle—the area most susceptible to road spray, salt, and debris impact. Our Platinum and Gold wash packages include this specialized treatment that uses targeted high-pressure water to clean these vulnerable areas thoroughly, helping prevent rust and maintain your vehicle's structural integrity.

Before entering our touchless car wash, please ensure your windows and sunroof are completely closed, retract your antenna if applicable, fold in side mirrors if they extend significantly, and remove any loose items from your vehicle's exterior (trailer hitch, magnets or flags).  Stay inside your vehicle during the entire wash process.

Absolutely! Our car wash membership pays for itself quickly if you wash your vehicle regularly. With our Wash Every Day membership, you can visit as often as you like for one monthly price. For example, with our Platinum membership at $45/month, you only need about 2.5 washes to break even (compared to $18 per single wash). Most members wash 4-8 times per month, saving $27 to $99+ monthly. Plus, members enjoy additional perks like free vacuums, free self-serve bay time (an additional $18 value free each month).

Our wash every day car wash subscription makes vehicle care simple and affordable. Once you sign up, you can wash your vehicle every day of the month if you'd like—there's no limit on visits. Simply purchase a monthly wash pass at the pay station, then manage your account through our app where you can add additional vehicles for family plans. Your membership automatically renews each month until you choose to cancel.

Yes, Vortex Car Wash offers flexible membership with no long-term contracts. You can cancel your monthly car wash subscription at any time without penalty fees. We believe in earning your business every month by providing excellent service and value.

Vortex Car Wash offers three wash levels to meet different needs and budgets:

The best membership depends on your priorities:

• Choose Platinum if you want maximum protection with graphene wax, undercarriage cleaning, and all premium features. Best for newer vehicles, those with custom paint, or anyone who wants the ultimate clean.
• Choose Gold for excellent value with undercarriage protection, poly shine, and all essential cleaning features. Great for daily drivers who want thorough protection without the premium price.
• Choose Silver for reliable, affordable cleaning with basic protection. Perfect for budget-conscious drivers who want to keep their vehicle clean.

Our Car Wash Bundle gives you incredible value: Buy 3, Get 1 Free! This applies to single wash purchases across all wash levels (Platinum, Gold, and Silver). It's a great option if you prefer pay-per-visit washing but still want to save money.

Our Monthly Multi-Vehicle Plans make it easy to keep every car in your household looking its best. You can add up to five vehicles on one plan, with increasing savings as you add more cars:

• 1 vehicle: Standard membership price (Platinum $45, Gold $35, Silver $25)
• 2 vehicles: Platinum $65, Gold $55, Silver $45
• 3 vehicles: Platinum $85, Gold $75, Silver $65
• 4 vehicles: Platinum $105, Gold $95, Silver $85
• 5 vehicles: Platinum $125, Gold $115, Silver $105

All vehicles on your family plan enjoy Wash Every Day benefits. Start with a single membership at the pay station, then add additional vehicles through our app.

Yes! Your Vortex Car Wash membership is valid at both our Brighton (524 W Grand River Ave) and Hamburg (7552 M-36) locations. Wash at whichever location is most convenient for you—your unlimited membership works seamlessly at either site.

No worries! Your membership is typically linked to your license plate for easy recognition at our automatic wash entrances. If you're having any issues accessing your membership benefits, you can check your account through our app or contact us at 810-522-4740 for assistance.

A Member Bay is an exclusive benefit for Vortex Car Wash members. These Self Serve Bays give members free time to use any or all of our 10 functions.  It's our way of showing appreciation for our loyal members and making your car wash experience even more convenient.

Yes! Free vacuum stations are available to members of our touchless car wash. Platinum and Gold members enjoy free vacuum access as part of their membership benefits. After your automatic wash, simply pull up to our member vacuum stations and clean your interior at no extra charge. This makes Vortex the best car wash with free vacuum options in Brighton and Hamburg.

Vortex Car Wash memberships include valuable amenities beyond just car washes:

• Platinum & Gold Members: Wash Every Day, free vacuums, free time in self-serve bays.
• Silver Members: Wash Every Day basic washes with our core cleaning and protection features

While we specialize in touchless exterior car washing and self-service options, our free vacuum stations and self-serve bay access (for Platinum and Gold members) allow you to handle basic interior cleaning yourself. For comprehensive auto detailing services, we recommend seeking a dedicated detailing professional in the Brighton or Hamburg area.

Yes, our touchless automatic car wash is designed to safely clean virtually all standard and specialty vehicles, trucks, and SUVs. The touch-free system eliminates the risk of brush damage, making it safe for custom paint, clear bra protection, vinyl wraps, and factory finishes. If you have any concerns about your specific vehicle or aftermarket modifications, please don't hesitate to contact us.

Our touchless wash system is designed with vehicle safety in mind. However, we recommend retracting telescoping antennas before entering the wash. For vehicles with non-retractable antennas, roof racks, or other external accessories, our touch-free system is generally safe since no brushes make contact with your vehicle. If you have significant external modifications, our self-service bays offer full control over the washing process.

For optimal results, we recommend washing your car during cooler parts of the day—early morning or evening. This allows cleaning solutions to work effectively without evaporating too quickly and helps prevent water spots. However, with our spot-free rinse feature included in all wash packages, you can achieve great results any time of day. Our Wash Every Day membership means you can visit whenever it fits your schedule.

Vortex Car Wash protects your paint in several ways:

• Touchless technology: No brushes or physical contact means no risk of scratchesPremium solutions: pH-balanced soaps designed for automotive finishes
• Protective coatings: Graphene wax (Platinum) and poly shine (Gold/Silver) add protective layers
• Spot-free rinse: Prevents water spots and mineral deposits
• Gentle drying: Our Vortex Dry system uses air, not contact, to dry your vehicle

Yes, please remain in your vehicle during the entire automatic wash process. Keep your windows and sunroof closed.  Follow instructions on the reader board.  Put the vehicle in Park when you see the Stop light.  Our touchless car wash is fully automated, and you'll exit once the wash cycle is complete.